Check-In:

Bunk Surfers Paradise is exclusively reserved for genuine international backpackers aged 18 to 35. Check-in is available from 2 pm onwards. If you arrive early, feel free to leave your luggage with us, and you’ll have access to our common area. All guests must provide a valid international passport and a credit card in the guest’s name during check-in for all room types. Please note that the nightly rate covers your stay from 2 pm to 10 am the following day, not a full 24-hour period.

Check-Out Times:

Check-out time is strictly at 10 am. Late fees of $25 apply for each 30-minute increment after this time. Late check-outs after 11:30 am will incur a penalty equal to a full night’s rate, however, this does not guarantee that the stay will be extended. Please remove dorm sheets from the bed and leave them in the designated corner within the room.

House Policy:

Bunk Surfers Paradise only welcomes genuine youth international backpackers aged 18 to 35. Failure to comply with these policies may result in refusal of entry and application of a cancellation fee. A valid credit card under the guest’s name is required at the time of booking to confirm and secure the reservation with the balance owing. Your card will be charged the first night’s payment within the cancellation period leading up to your stay. Please ensure there are sufficient funds on this card.

Schoolies Policy:

Please be aware that we do not accept schoolies bookings (16th November – 8th December 2024 and 22nd November – 14th December 2025), and the minimum age over the annual Schoolies weeks is 21.

Group Policy:

Bunk Surfers Paradise does not accept sporting trip stays and bucks party bookings. For group bookings of four or more, a $100 cash bond per room is payable on arrival and is held for any instances of excess cleaning, damage or misconduct. A valid credit card under the guest’s name must be provided at time of booking to confirm and secure your group reservation with the balance owing paid a week prior to arrival (large groups 10 or more) or on arrival (for smaller groups less than10). The charge of the first night’s rate still applies to smaller groups once within the cancellation period. We enforce a 7-day cancellation policy for groups, and cancellations within this timeframe will result in a charge equivalent to one night’s accommodation.

Payment Options:

Bookings and extensions must be paid in advance. Prices include GST and can be paid by credit card (Visa and Mastercard) with a 1.5% credit card fee. Amex payments incur a 1.8% credit card fee. All prices are quoted in AUD and all payments must be made in AUD. Private room bookings require a $100 bond at check-in, refundable after room cleaning. Note that private rooms are often reserved for group leaders.

Non-Refundable Bookings:

Non-refundable reservations are charged in full at the time of booking. No refunds or transfers are possible for these bookings. If payment is declined, the booking will be maintained at the normal rate with no discount applied.

Cancellations:

Cancellation terms vary based on the rate purchased. Bookings made through partners like Agoda, Booking.com, Expedia, HostelWorld, etc., need to be cancelled via the respective partner’s methods. We are not able to issue refunds on the partner’s behalf. Please refer to the terms and conditions of your booking provided by the booking partner.

No penalty is incurred if cancellations are received more than 72 hours before arrival. If a cancellation request is received within 72 hours (calculated from midnight), or if a booking is not taken up ie. a ‘no show’, then one night’s room charge will be applied. Once checked-in your reservation is non-refundable and there is no refund for early check-outs. Group bookings have a 7-day cancellation policy, and cancellations within this period result in a charge equivalent to one night’s accommodation.

Peak period stays (18th December – 21st January) are subject to separate terms and conditions. All bookings during this time are non-refundable and full payment is due at the time of booking.

If you do not arrive and do not contact us prior to the cancellation time we reserve the right to cancel your booking and resell the bed/room and you may be charged a cancellation fee.

Refund Policy:

Bunk Surfers Paradise follows a no-refund policy. Unused nights can be transferred to another date except for non-refundable rates. An unused night is determined based on a 10 am check-out.

Peak Periods:

Specials are not applicable during peak periods, including GC600, GC Marathon weekend, schoolies (16th November – 8th December 2024 and 22nd November – 14th December 2025), long weekends, Christmas/New Year school holidays (18th December – 21st January), and major local events.

Identification:

Upon check-in, guests must present a valid international passport; no other IDs are accepted. We reserve the right to request identification at any time during a guest’s stay to confirm registration, entry rights, eligibility to purchase alcohol, and other purposes,

Entry Policy:

Bunk Surfers Paradise is designed for genuine travellers and does not accommodate long-term guests. Management reserves the right to refuse entry at any time. For the safety of our guests, we have a strict no-visitor policy throughout the property. Guests must comply with our house rules during their stay.

House Rules

Respectful Behaviour and House Rules:

At Bunk Surfers Paradise, we maintain a zero-tolerance policy for disrespectful, rude, abusive, or inappropriate behaviour that makes our team members or fellow guests feel uncomfortable.

Bunk is open to all genuine travellers aged 18 to 35. All guests are expected to behave in a manner that enhances the overall experience for everyone. The expected behaviour is outlined in our Bunk House Rules.

Co-Living Expectations:

As you’ll be sharing property facilities, including rooms, with fellow guests, it’s essential to treat others with respect, allowing for quiet enjoyment of our facilities and services. We will not accept:

• Any form of harassment causing discomfort to employees or guests
• Unsafe aggressive behaviour, verbal abuse, or intimidation
• Guests with infectious diseases that could pose health risks
• Excessive noise
• Excessive alcohol consumption or being under the influence of illegal substances
• Anti-social or disruptive behaviour
• Poor personal hygiene causing offence
• Filming or photographing guests without their consent
• Allowing unauthorised access to guest-only areas.

Illegal Activities:

No guest shall engage in any unlawful activity on Bunk premises. We reserve the right to notify the police of such activities, including:

• Breach of public health orders
• Aggressive behaviour, verbal abuse, or intimidation
• Possession, use, sale, or distribution of illegal substances
• Wilful damage to Bunk property or others’ property
• Theft of personal belongings
• Smoking or vaping in non-smoking areas
• Interference with property fire protection measures.

Property Guidelines:

Bunk Surfers Paradise has operational procedures that guests must follow, including:

• Presenting a valid international passport at check-in
• Adhering to checkout times
• Accepting liability for damages or costs incurred by Bunk due to direct actions
• Making advance payments for accommodation
• Taking reasonable care of personal health and safety, not jeopardising others
• Not placing an unreasonable burden on staff or other guests.

Property team members may issue further instructions, and guests are expected to comply with any reasonable request. Aggressive or threatening behaviour towards Bunk team members is not tolerated.

Failure to adhere to these House Rules may result in:

• A delegated authority of Bunk requesting the guest to leave
• Suspension of Bunk membership
• Refusal of entry to other Bunk properties.