Terms & Conditions

Check In

Check in is any time after 1pm. All guests are required to provide a current and valid form of ID along with a credit card at check in. Your nightly rate covers a stay from 13:00-10:00 the following day not a 24 hour period. An International Passport is required to stay in a dorm, which are reserved for genuine Backpackers only.

 

Check Out Times

Check out time is strictly 10am.  Late fees may apply after this time. Dorm sheets must be brought to reception at check out.

 

House and Groups Policy

Guests under the age of 18 must be accompanied by parent, legal guardian, school teacher or group leader. Bunk does not accept Bucks party bookings. For any group bookings, a cash bond is payable per room on arrival and is held for any instances of excess cleaning, damage or misconduct. A credit card must be provided at time of booking to confirm and secure your reservation with the balance owing, paid a week prior to arrival (large groups) or on arrival (for smaller groups). We have a 7 day cancellation policy for groups and bookings cancelled within 7 days will be charged the equivalent of one nights accommodation.

 

Payment Options

Prices listed include GST.  Payments can be made by credit card (Visa and Mastercard ). Please note a 1.5% credit card fee applies for Visa and Mastercard payments. Amex payments incur a 2.5% credit card fee. Prices quoted are in AUD and all payments must be made in AUD.

 

Cancellations

There will be no penalty if cancellations are received more than 24 hours prior to arrival. Should a cancellation be received within 24 hours of arrival date (calculated from midnight), or should a reservation not be taken up (a no-show), then a one nights room rate charge will be applied. In the case of group bookings: There will be no penalty if cancellations are received more than 7 days prior to arrival. Should a cancellation be received within 7 days of arrival date (calculated from midnight), or should a reservation not be taken up (a no-show), then a one nights room rate charge will be applied.

 

Refund Policy

Bunk Surfers Paradise maintains a no refund policy, we can however transfer the unused night/s to another date. An unused night is based on a 10am check out.

 

Peak Periods

Specials are not applicable during Peak Periods including;

GC600, GC Marathon weekend, Schoolies, Long weekends, Christmas / New Year school holidays, Major local events.

 

Identification

On check-in, guests must present an international passport for shared dorms and a valid government issued form of ID for other guests. Bunk also reserves the right to request at any time during guests stay that this identification be shown to confirm:

  • That person is a registered guest.
  • That person has a right of entry to any particular part of the property.
  • That person is eligible to purchase alcohol.